Shipping policy

Shipping Policy

Last updated: [30/10/2026]

Thank you for shopping with Directfitco.com. This policy explains how we ship your order, what it costs, and what to expect after you buy.

1. Order Processing & Handling Time
Except as otherwise stated on our website (e.g., pre-order or custom items), orders are processed within [1-3] business days (Monday through Friday, excluding holidays).
You will receive a confirmation email with tracking as soon as your order ships. Please note that tracking information may take up to 48 hours to update in the carrier's system.

2. Shipping Destinations & Restrictions
We currently ship to the United States, Canada, and Mexico.

  • P.O. Box / APO / FPO: We DO NOT ship to P.O. Boxes or APO/FPO addresses due to the size and weight of automotive parts. If a P.O. Box is provided, the order may be canceled or delayed.

  • Oversized Items (Freight/LTL): Some large items (e.g., full body kits, large exhaust systems) may require LTL freight shipping. We will contact you if additional freight charges or commercial delivery requirements apply.

3. Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

4. Shipping Costs
Shipping charges are calculated at checkout based on your destination, order weight, dimensions, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

5. Customs, Duties, and Taxes (For Canada & Mexico)
Orders shipped to Canada and Mexico may be subject to GST, HST, PST, QST, customs duties, import taxes, and carrier brokerage or handling fees.

  • If taxes and import charges are calculated and collected at checkout (DDP), they will not be due at delivery.

  • If these charges are not collected at checkout (DDU), they may be due before or at delivery and are strictly the customer’s responsibility. Refusal to pay customs fees resulting in the package being returned will incur a deduction from your refund for return shipping and duties.

6. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. Contact us immediately at [support@directfitco.com] if you need to correct your address. If the package is returned to us due to an incorrect address, the customer is responsible for the re-shipping cost.

7. Lost, Damaged, or Delayed Packages

  • Damaged in Transit: You must inspect the packaging upon delivery. If the box is visibly damaged, please take photos of the damaged packaging and the product before signing for it, and contact us within [48 hours] of delivery. Failure to provide photo evidence may affect our ability to file a claim and issue a replacement.

  • Lost or Delayed: If your tracking shows no movement for more than 7 business days, please contact us. We will open an investigation with the carrier. Please allow up to 10 business days for the carrier to resolve the issue before a replacement or refund can be issued.

8. Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We can only accommodate changes before your order ships. Once an order is in transit, we are unable to modify, redirect, or cancel it. Refunds for canceled orders will be processed promptly to the original payment method where possible.

9. Contact Us
Questions about your shipment? Contact our support team at [support@directfitco.com] or use the contact details in our contact information policy.